> ## Documentation Index > Fetch the complete documentation index at: https://docs.holace.io/llms.txt > Use this file to discover all available pages before exploring further. # COO Engine > Real-time alerts, priority cases, and per-attorney performance — the AI agent watching your docket. The COO Engine is HoLaCe's real-time intelligence layer: an AI-driven panel that watches your firm's docket continuously and surfaces what needs attention right now. Where [AI Chat](/admin-cross-cutting/ai-features/ai-chat) is on-demand (you ask, it answers), the COO Engine is **always-on** (it watches, it tells you). It's the platform's signature differentiator and one of the things firm admins log into HoLaCe to look at first thing in the morning. \[Screenshot: COO Engine panel showing alerts at the top, priority cases mid-page, and an attorney leaderboard] ## Where to find it **Sidebar → COO Engine** opens the full panel. A condensed widget also surfaces on the firm dashboard so you see the top alerts without leaving the home screen. ## The four panels The COO Engine renders four sections, top to bottom: ### 1. Alerts Time-sensitive intelligence: cases that need action *today*. Three severities: * **Critical** (red) — something is at risk of slipping a hard deadline. Statute approaching with no demand sent. Demand response window expiring. Court filing deadline within 48 hours. * **Warning** (amber) — pace concerns. Case sitting in a stage past the firm's average. Long inactivity gap on an active matter. Roadblocks open more than 7 days. * **Positive** (green) — wins worth celebrating. A demand was just accepted. A case settled above the firm average. A case advanced from Pre-Lit to Litigation. Click any alert to open the underlying journey. ### 2. Priority Cases A ranked list of the cases the COO Engine thinks deserve attention right now. The ranking factors in: * Days in current stage vs. the firm's average for that stage * Open roadblocks * Approaching deadlines (statute, demand response, hearing dates) * Activity recency * Stage-specific signals (e.g., "demand sent and no response in 30 days") Each row shows journey number, client name, current stage, urgency tag (`ASAP`, `PAST DUE`, `This Week`), and a one-line "why this is here" reason. ### 3. Attorney Performance A leaderboard of attorneys at your firm with three numbers each: | Metric | What it means | | ---------------------- | ---------------------------------------------------------- | | **Active cases** | Open journeys assigned to this attorney | | **Red cases** | How many of those are flagged Critical by the alerts panel | | **Settled this month** | Settlements closed since the 1st | Useful for partner-level visibility: which attorneys are carrying the most red, who's shipping settlements, where capacity might be available. ### 4. Firm Stats Top-line numbers across the whole firm: total active matters, settled this month, settlement revenue this month, average days-to-settle. The stats are real-time — no refresh-and-wait — and they're the same numbers used in the morning email digest if your firm has it enabled. ## Per-attorney filter tabs A row of tabs near the top lets you scope the entire panel to one attorney. Click an attorney's name and the alerts, priority cases, and stats all re-scope to just their plate. Click "Firm" to go back to the firm-wide view. This is the core workflow for partner check-ins: filter to an attorney, scan their alerts and priority cases, decide whether to delegate, escalate, or stand back. ## How it stays current The COO Engine refreshes every few seconds via polling — open it in a tab on a second monitor and it stays live without action on your part. When a new roadblock is filed, when a demand goes out, when a case settles, the panel reflects the change within a single refresh cycle. ## Trust and tuning The alert and priority logic is rules-based on top of model-driven scoring. Two implications: 1. **It's deterministic.** A case ranked Critical is Critical because of an explicit rule (e.g., "demand response 30+ days overdue"). You can hover any alert to see the rule that fired. 2. **It tunes per firm.** "Average days in stage" is computed from your firm's history, not a generic benchmark. As your firm builds more case history, the COO Engine gets sharper at flagging real outliers. ## What it doesn't do (yet) * It doesn't reach out to clients or carriers. It tells you to. Action is still human-driven. * It doesn't predict settlement values. * It doesn't replace the human attorney's judgment on case strategy. It surfaces signals; you decide what to do. The team's vision is for the COO Engine to evolve into a true AI COO — proactive carrier-negotiation intelligence, automatic outbound follow-ups on stalled cases, settlement-value prediction grounded in the firm's history. Today's panel is the foundation; richer agency layers on top in future releases. ## Dismissing an alert Click the **×** on any alert to dismiss it. Dismissals are scoped to your user — your dismissing an alert doesn't hide it from your partner. The alert returns automatically when its condition re-fires after a re-check (so dismissing the "demand response overdue" alert doesn't make the case slip; it'll come back). Roadblock flagging on tasks (a primary input to COO alerts): [Roadblocks](/admin-cross-cutting/tasks/roadblocks).