> ## Documentation Index
> Fetch the complete documentation index at: https://docs.holace.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Folders (0–10)

> Numbered folders 0 through 10 — Dustin's Dropbox-style file organization, baked into every journey.

Every journey's document area is organized into **eleven numbered folders**, 0 through 10. The numbering and names are fixed across every firm and every journey — that consistency is the whole point. When you open any case in HoLaCe, you already know exactly where to find a medical bill, a demand letter, or a photo, because folder 5 is *always* Medical Bills.

\[Screenshot: Documents tab with all 11 folders collapsed, showing the numbered structure 0–10]

## Why this scheme exists

Most firms come into HoLaCe from a Dropbox or Google Drive setup with case folders built by whichever paralegal happened to set up the matter. Folder names drift, hierarchies get inconsistent, and finding a specific document takes minutes per case.

HoLaCe replaces that with a **single, opinionated folder taxonomy** designed by experienced PI paralegals (the "Dustin Dropbox" structure):

* Numbered so they sort consistently, no matter the OS or browser.
* Named in plain English so a new hire understands them on day one.
* Fixed so the AI features (chronology, demand letter, document summaries) can rely on them.

When every case looks identical to every other case, your team moves faster, your AI features work better, and onboarding a new paralegal is half a day instead of two weeks.

## The folders

| #  | Folder                      | What goes in here                                                                          |
| -- | --------------------------- | ------------------------------------------------------------------------------------------ |
| 0  | **Intake Documents**        | Initial intake packet, fee agreement, HIPAA, client ID, photos of incident scene at intake |
| 1  | **Incoming Correspondence** | Letters, emails, faxes you've *received* — from carriers, opposing counsel, providers      |
| 2  | **Outgoing Correspondence** | Letters and demand letters you've *sent* — including signed demand drafts                  |
| 3  | **Photos**                  | Evidence photos — scene, vehicles, injuries, property damage                               |
| 4  | **Investigation**           | Investigator reports, scene diagrams, surveillance footage, expert assessments             |
| 5  | **Medical Bills**           | Itemized bills, statements, billing ledgers from medical providers                         |
| 6  | **Medical Records**         | Treatment notes, imaging reports, discharge summaries, narrative reports                   |
| 7  | **Settlement**              | Settlement agreements, releases, disbursement statements, signed closeout docs             |
| 8  | **Litigation**              | Court filings — pleadings, discovery, motions, depositions, expert disclosures             |
| 9  | **Expenses**                | Out-of-pocket case expenses (filing fees, expert costs, deposition transcripts)            |
| 10 | **Damages**                 | Damages summaries, life-care plans, economic loss reports, vocational evals                |

## How documents get into folders

Two paths:

1. **By document type** — when you [upload](/admin-cross-cutting/documents/uploading) a file, the document type you pick maps to a folder automatically. A `MEDICAL_BILL` type lands in folder 5; a `DEMAND_LETTER` lands in folder 2.
2. **By explicit tag** — you can override the auto-assignment by adding a `folder:N` [tag](/admin-cross-cutting/documents/tagging) (e.g., `folder:8` to force a doc into Litigation regardless of its type).

If a file's type doesn't map to any folder, it lands in **0 - Intake Documents** as the catch-all.

## Sub-folders

Folder 8 (Litigation) has six sub-folders for the standard litigation document categories: Pleadings, Discovery, Motions, Depositions, Experts, Correspondence. The sub-folders surface inside the Litigation accordion when you expand it.

The other top-level folders don't sub-divide — keeping the list manageable is more valuable than micro-organizing.

## Empty folders

By default, empty folders are collapsed and quiet — they don't add visual noise. As soon as a folder receives its first document, it expands to show the file. You can manually collapse / expand any folder by clicking its header.

<Note>
  Document tabs on a Journey: [Case Management → Journey Tabs → Documents](/case-management/journey-tabs/documents)
</Note>