> ## Documentation Index
> Fetch the complete documentation index at: https://docs.holace.io/llms.txt
> Use this file to discover all available pages before exploring further.

# SP Admin Dashboard

> The Innate Fox–style admin landing page for service providers — request queue, active assignments, and team performance at a glance.

When an Innate Fox manager (e.g. **Adrianna Prinzo**) signs in at `service-provider.holace.io`, they land on the **Investigation Requests** dashboard. This is the SP admin's daily workspace — every incoming request from every firm flows here first.

\[Screenshot: SP admin dashboard with the request queue table, filter row at top, and stats cards (Pending, Assigned, In Progress, Completed) across the top]

## What you see on the dashboard

The dashboard is one big filtered table of incoming **investigation requests**, plus a filter row to slice it.

<AccordionGroup>
  <Accordion title="The filter row" icon="filter">
    Four filters along the top:

    * **Search** — free-text across property address, tenant, requesting firm, or assigned contractor.
    * **Status** — `Pending`, `Assigned`, `In Progress`, `Completed`.
    * **Priority** — `Standard`, `Urgent`, `Emergency`.
    * **Contractor** (managers only) — pick a single investigator, or `Unassigned`, to focus on capacity gaps.

    The Contractor filter only appears for users with the `MANAGER` role. Investigators see only the rows they own.
  </Accordion>

  <Accordion title="The request row" icon="list">
    Each row carries everything you need to triage a request without opening it:

    * **Property** — a thumbnail map of the address (Google Static Maps), the address itself, unit number, and a one-tap **Get Directions** button.
    * **Tenant** — the tenant's name on the request, if provided.
    * **Law Firm** — the requesting organization (e.g. *Woods LLC*).
    * **Requested By** — name and email of the attorney or paralegal who created the request.
    * **Assigned To** — the contractor working it, or *Not assigned* in italic muted text.
    * **Priority badge** — color-coded; emergency is red, urgent is orange, standard is blue.
    * **Status badge** — yellow for pending, blue for assigned, purple for in-progress, green for completed.
    * **Created** — date and time the firm submitted the request.
    * **Action** — `Assign Contractor` for `PENDING` rows, `View Investigation` for everything else.
  </Accordion>

  <Accordion title="Empty states" icon="folder-open">
    If the queue is empty after filtering, the table shows a centered "No investigation requests found" message. If filters are active, a hint nudges you to clear them.
  </Accordion>
</AccordionGroup>

## Common workflows from the dashboard

<Steps>
  <Step title="Triage incoming">
    Filter to **Status: Pending** to see only the work that hasn't been claimed. Sort mentally by priority (emergency first) and proximity (address column groups regional work).
  </Step>

  <Step title="Assign">
    Click **Assign Contractor** on a pending row. The [assignment modal](/portals/sp-admin/assigning-requests) opens — pick your investigator, set a scheduled date, add internal notes. The status flips to `ASSIGNED` and the contractor sees it instantly on their dashboard.
  </Step>

  <Step title="Track active work">
    Switch to **Status: In Progress** to watch field work. The investigation page (`View Investigation`) shows uploaded photos, completed categories, and submission status without you needing to call the contractor.
  </Step>

  <Step title="Audit completed">
    Filter to **Completed** to confirm the report was submitted to the firm and that no follow-up revisions are pending.
  </Step>
</Steps>

<Note>
  Two dashboard variants exist. **Investigation firms** (Innate Fox, `companyType: INVESTIGATION_FIRM`) see the request-queue dashboard described above. Other provider types (legal services, medical, property management) see a generic service-assignment dashboard. Both pull from the same underlying `InvestigationRequest` and service-assignment data.
</Note>

## Performance signals

Hard metrics aren't pinned to the dashboard yet — they live one click away on the per-investigator page. But the queue itself is your live performance signal: a growing **Pending** count means you're under-staffed; a stale **Assigned** count means a contractor is sitting on work without starting.

For team-level capacity and assignment patterns, jump to [Managing Investigators](/portals/sp-admin/managing-investigators).