Skip to main content
HoLaCe is built so a law firm doesn’t do every task in-house. Service Providers are outside companies — investigation firms, expert-witness shops, court-runners — that plug into your case work without joining your firm or seeing cases they weren’t invited to. Innate Fox Investigations is the canonical example: a California habitability-investigation partner that takes on field work for HoLaCe firms across multiple states. Each service provider company has its own portal, its own login, and its own staff list. Field workers (like Innate Fox investigator Vince Soria) get a leaner, mobile-first contractor view that shows only the specific assignments they own.

​
Two portals, two audiences

SP Admin Portal

For provider managers and ops staff (e.g. Adrianna at Innate Fox). Receive incoming requests, assign investigators, track SLA, manage the team roster.

Contractor Portal

For the field investigator. See today’s assignments, get directions to the site, complete the mobile form on a phone, submit the report.
A third audience — the requesting attorney at the law firm — never leaves the main HoLaCe dashboard. Their view of the same investigation lives inside the journey under the Investigations tab. See requesting investigations.

​
The parallel-services concept

This is the most important mental model in this section. Service Instances run alongside a journey, not inside it. [Screenshot: A journey detail page with a sidebar showing the Avenue stage tracker and, beneath it, a “Services” panel with two ServiceInstance cards (Investigation, Expert Witness) running in parallel] A client journey progresses linearly through a single Avenue at a time — Prospect → Pre-Litigation → Litigation → DNQ. That linear track is where the case status lives. Services don’t move the avenue forward. They are parallel add-ons:
  • A journey can have zero, one, or many ServiceInstances open at once.
  • An investigation can be requested while the case sits in Pre-Litigation and keep running after the case enters Litigation.
  • Each ServiceInstance has its own status, its own provider, its own staged workflow (request → assigned → in-progress → review → complete).
  • Closing a ServiceInstance does not advance the journey’s avenue. Advancing the avenue does not close active services.
Think of avenues as the road the case is on, and services as parallel errands you dispatch from that road.

​
Investigation lifecycle at a glance

1

Firm requests

An attorney or paralegal opens a journey, picks Investigations in the inner nav, and creates a request — propertyAddress, tenant, priority (STANDARD, URGENT, EMERGENCY), and any context the investigator needs.
2

Provider receives

The request lands in the SP admin’s Investigation Requests queue with status PENDING. They see firm name, requestor, address, and SLA implied by priority.
3

Provider assigns

SP admin assigns an investigator (a ServiceProviderEmployee with role INVESTIGATOR). Status flips to ASSIGNED and that contractor sees it on their dashboard.
4

Field work

Contractor opens the assignment on their phone, gets directions, fills the mobile investigation form (per-category save, photo capture with GPS, notes). Status IN_PROGRESS.
5

Submission

Contractor submits. Status PENDING_REVIEW. The submitted form lands in the firm’s Investigations review queue.
6

Firm reviews

Attorney approves the report (or requests revisions). Approval makes the report eligible for the investigation demand-letter pipeline. Status COMPLETED.

​
Where to go next

SP Admin Dashboard

Contractor Dashboard

Firm-Side Requests