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Documentation Index

Fetch the complete documentation index at: https://docs.holace.io/llms.txt

Use this file to discover all available pages before exploring further.

The Damages tab on a journey is where the dollar amounts live. Medical bills, medical liens, other liens, and other damages — every number that ends up in the demand letter, the settlement calculator, and the disbursement statement starts here. [Screenshot: Damages tab with the four summary cards across the top and the medical-bills table beneath]

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The three sections

One row per provider per billing event. The most-edited section on the tab.

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Billed vs. Incurred — separate columns

This is the single most important distinction on the tab. As of the April 2026 fix, Billed and Incurred are now separate, side-by-side columns — not one column doing two jobs.
ColumnWhat it meansWhere it shows up
Billed (As Billed)The full sticker price the provider sent — gross, pre-insurance, pre-write-off.Used as anchor for negotiation. Visible to the firm only.
IncurredWhat was actually owed after insurance write-offs. The patient-responsibility number.The number used in the demand letter. This is what carriers see.
Editing Incurred does not touch Billed, and vice versa. If the AI extraction guessed an Incurred value from the records, you can edit it back to a corrected number without losing the billed amount. The cell turns blue when an AI-extracted Incurred value is sitting in there waiting to be confirmed. [Screenshot: Medical bills table with the AS BILLED, INCURRED, POST-SETTLEMENT, and DISBURSEMENT column groups visible]

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The four totals

Total Billed

Sum of every Billed amount. The “raw” provider invoice total.

Total Incurred

Sum of every Incurred amount. This is what feeds the demand letter.

Total Reductions

Post-settlement provider reductions you’ve negotiated.

Balance Owed

What providers are still owed after reductions and any payments made.
A second pair of grand totals lives at the bottom of the bills table:
  • Paid + Owed — sum of payments already made plus the current balance still owing.
  • Final Amount — the disbursement-ready number after reductions, used when the disbursement statement is generated.

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AI-populated bills

When you run a Medical Chronology, HoLaCe scans the records for dollar amounts and pre-populates the Damages tab. You’ll see a banner like:
HoLaCe AI populated 3 providers and billing amounts from the Medical Chronology records. Review each row — amounts shown in blue were AI-extracted and need confirmation.
You can either click Confirm All AI Values to accept everything in one click, or Review One by One to walk through each row. AI values stay blue until confirmed — no AI guess silently becomes a demand-letter number. [Screenshot: AI banner at the top of the Medical Bills section with the Confirm All / Review One by One buttons]

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Liens

The Liens sub-tab has two parts:
  • Medical Liens — typically a provider’s lien-on-proceeds (LOP), a hospital lien, or an ERISA / health-plan subrogation claim. Each lien tracks the lienholder, the original balance owing, the negotiated reduction, and the final amount.
  • Other Liens — Medicare, Medicaid, child-support, judgment liens. Same fields, different category.
The grand total for both lien types rolls up into a single Total Final Amount card so you always know the total being held back at disbursement. [Screenshot: Liens tab with the Medical / Other sub-tabs and the Total Final Amount summary]

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Other Damages

A simple table for the non-medical categories: lost wages, property damage, rental car, out-of-pocket co-pays, future-care estimates. Each row has a description, a type, and an amount. The total flows into the demand letter as a separate line item under “Special Damages.”

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What feeds where

This number…Goes here
Total IncurredDemand letter — total medical specials
Other Damages totalDemand letter — special damages
Liens — Total Final AmountSettlement disbursement holdback
Final Amount per providerDisbursement statement, page 2
Default reduction percentages and lienholder rates can be set per firm: see Admin → Firm Pricing Configuration.

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What’s next

Once your numbers are clean, the Demand Letter pulls Total Incurred + Other Damages into a draft. After settlement, the Settlement Calculator and Disbursement Statement read these same totals — there’s no second place to keep them in sync.