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Documentation Index

Fetch the complete documentation index at: https://docs.holace.io/llms.txt

Use this file to discover all available pages before exploring further.

HoLaCe’s billing model is pay-per-use for AI-generated artifacts (demand letters, chronologies, document summaries, investigations) on top of a base subscription. The Billing page in the admin portal is where firm admins see what they’re being charged, configure per-document rates, and export usage statements. [Screenshot: Billing dashboard showing month-to-date usage, rate table, and recent generation list]

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What gets billed

Every time HoLaCe generates a chargeable artifact for a journey, a billing line item is recorded. The artifact types that trigger charges include:
  • Demand letters (drafted, edited, finalized — generation events count, not edits)
  • Medical chronologies and chronology refreshes
  • Document summaries / extractions processed through the AI pipeline
  • Investigation reports (when generated through HoLaCe rather than uploaded)
Read-only views, status checks, and routine CRM activity (creating contacts, adding notes, assigning tasks) are not billed.

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The billing dashboard

The dashboard surfaces three things:
  1. Current month-to-date usage — total generations and accrued charges since the 1st of the month.
  2. Rate table — what you’re paying per document type today. This reflects your FirmPricingConfig (see below).
  3. Recent activity — the last N generations with timestamp, journey, type, page count, and computed charge.
Use the date-range filter to scope the view to last month, the current quarter, or any custom window.

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Per-document pricing (FirmPricingConfig)

Each firm has a FirmPricingConfig row per document type. Three numbers control the price:
FieldWhat it means
flatFeeThe base price for an artifact below the page threshold.
pageThresholdNumber of pages included in the flat fee (default: 500).
overagePerPagePer-page rate charged on every page above the threshold.
So a demand letter with flatFee = $25, pageThreshold = 500, overagePerPage = $0.05 and 600 actual pages would cost $25 + (100 × $0.05) = $30. Default rates are set by HoLaCe when your firm is provisioned. SUPER_ADMIN can adjust them per firm; FIRM_ADMIN sees the rates here as read-only unless your firm has been granted an editable contract tier.
Pricing changes apply to future generations only. Anything already generated is locked at the rate that was in effect when it ran.

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CSV export

Click Export CSV to download every billable line item in the selected date range. The export includes:
  • Generation date / time
  • Journey number and client name (so your accounting team can map charges to matters)
  • Document type
  • Page count and computed charge
  • Generated by (the user who triggered it)
Use the CSV to reconcile against your client billing system, audit unexpected charges, or prepare end-of-month invoicing. [Screenshot: Export CSV button highlighted, with a sample CSV row preview]

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Disputing a charge

If you see a generation you don’t recognize or a charge that looks wrong:
  1. Note the generation ID from the dashboard row.
  2. Open a bug report or email HoLaCe support with the ID and a brief description.
  3. SUPER_ADMIN can void the line item and adjust your statement before month-close.

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What about the subscription base fee?

The base subscription is invoiced separately through Stripe. See Settings → Integrations for how Stripe is wired up. The Billing page focuses on usage; subscription history lives in your Stripe customer portal.
Demand-letter generation: full workflow detail in Legal Workflow → Demand Letters.