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HoLaCe’s notification system surfaces in-app alerts and (optionally) email for every event that affects you — assignments, status changes, document uploads, deadlines, and system messages. The notification center is the bell icon in the top-right of the dashboard. [Screenshot: Notification center dropdown showing recent unread notifications with type icons and timestamps]

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Where notifications appear

SurfaceWhat you see
Bell icon in top barUnread count badge; click to expand the dropdown
Notification center dropdownLatest 20 notifications, mark-all-read button, link to full page
Sidebar → NotificationsFull paginated history, filterable by type and read/unread
EmailOptional per type — controlled in your User Profile preferences
Click any notification to mark it read and jump to the relevant journey, task, or document.

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Notification types

TypeFires when
ASSIGNMENT_NEWA journey or task is assigned to you
ASSIGNMENT_ACCEPTEDA service provider accepts a job you assigned
ASSIGNMENT_DECLINEDA service provider declines, or a task you owned is reassigned away
MESSAGE_NEWA new message lands on a journey or service request you’re on
STATUS_CHANGEDA journey, task, or service request changes status meaningfully
PAYMENT_RECEIVEDA settlement disbursement payment is recorded
DOCUMENT_UPLOADEDA document is added to a journey you’re on
DEADLINE_APPROACHINGA statute, demand response, or hearing deadline is N days away
SYSTEM_ALERTHoLaCe-wide announcements (planned maintenance, new releases)
Each type has a sensible default — ASSIGNMENT_NEW is loud (in-app + email by default), DOCUMENT_UPLOADED is quieter (in-app only by default unless you opt in to email).

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Email opt-in / opt-out

Open Settings → User Profile → Notifications. You’ll see each notification type with two toggles:
  • In-app — show in the notification center. Default on.
  • Email — also send an email. Defaults vary by type.
Toggle either independently. Changes apply to future notifications immediately. If you want quiet for a week (vacation, deep-focus stretch), use the Pause notifications button at the top of the preferences page. Pause for a duration; everything resumes automatically.

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Read state and cleanup

  • Click a notification → marks read.
  • “Mark all read” in the dropdown → reads everything in one action.
  • Notifications older than 90 days auto-expire from the center (the underlying audit log retains them for compliance).

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Priority

Each notification has a priority field — low, normal, high, urgent. The notification center uses priority to:
  • Sort the dropdown (urgent first)
  • Decide whether to surface a desktop browser push (urgent only, if you’ve allowed it)
  • Color the badge (urgent unread count is red, others are blue)
DEADLINE_APPROACHING and roadblock-related notifications generally fire at high or urgent priority. Routine document uploads stay normal.

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What if notifications stop arriving?

Three usual culprits:
  1. You’ve opted out — check Settings → Notifications.
  2. Email is being filtered — add the HoLaCe domain to your safe senders list.
  3. You’re paused — the pause toggle is on. Click resume.
If in-app notifications stop without those reasons, file a bug report — that’s a real bug.
Roadblocks specifically trigger notifications: see Tasks → Roadblocks. Notification preferences live in Settings → User Profile.