Documentation Index
Fetch the complete documentation index at: https://docs.holace.io/llms.txt
Use this file to discover all available pages before exploring further.
Coming soon. The
SupportTicket data model exists in HoLaCe today and a basic UI is in place,
but the full ticketing experience — knowledge-base lookup, suggested-answer drafting via RAG,
internal/external messaging threads — ships as part of the upcoming Project 4: Support release.
Until then, use the in-app bug button or email
HoLaCe support directly.| Today’s path | Future home |
|---|---|
| Reporting something broken → Bug button | Stays on the bug button (it’s working well) |
| “How do I do X?” → Email HoLaCe support | Support Tickets with KB-suggested answers |
| Account / billing question → Email HoLaCe support | Support Tickets, billing category |
| Feature request → Admin → Feature Requests | Stays on Feature Requests |
What’s coming
Project 4 will activate the full ticket workflow:- Create a ticket from anywhere in the app, with subject, description, priority, and category.
- KB-suggested answers — as you type a ticket, a retrieval-augmented model surfaces relevant docs and prior resolved tickets so you might self-serve before submitting.
- Threaded conversation — you and HoLaCe support back-and-forth on a single ticket, with file attachments.
- Status flow — Open → In Progress → Waiting on Customer → Resolved → Closed.
- Internal vs. external messages — HoLaCe staff can leave internal notes on a ticket without those notes being visible to the firm.
- Resolution and re-open — if a resolved ticket re-fires, click Re-open and the thread continues.
What exists today
TheSupportTicket data model is already in place (subject, description, status, priority, organization scoping, message history). A scaffold UI lives at Sidebar → Support. The page renders, but the full create/respond/resolve workflow isn’t wired up yet — the page is best treated as a placeholder until Project 4 ships.
If you click into Support today and want to file something, use the bug button or email instead — your message will be routed correctly.
Roadmap timing
Project 4 (Support) follows the current Project 3 work in the rolling roadmap. Expect activation in the next minor release window.In the meantime: bugs go through the bug button; other questions go to your HoLaCe support email contact.